For following cases, you need to send us a ticket or message on chat support : ( or wait more to receive our next email )

1- You have not received the cd key yet but your payment and also order status have been completed more than ~ 30 minutes

2- Your order is on ” Processing ” ( more than 30 minutes ) or ” On Hold ” status.

3- Your order is still on ” Pending Payment ” status or have been changed to ” Canceled ” status ( more than 5 minutes after confimed payment ) especially on ” nowpayments ” and ” Perfect Money ” payment gateways.

4- You face cd key activation problem. ( please check product info page especially the region first ! ) 

Please Send a ticket, Click here