1stpal.com Refund Policy Terms and Conditions

 

What should i do if i receive an used/invalid cd key ?

All cd keys are bought from wholesale distributors and we have a clear refund policy if you face activation problems but it’s required to follow the procedure to the final stage.

So far, it was rare to receive a report about activation issues for games and gift cards and all of them were resolved with a new replace cd key.

Most reported issues were for Windows 10 Cd Keys, from our side all cases that customers provided us all required proofs we issued a full refund or replaced cd key. Please inform us regarding such issues by sending a ticket here

But there were cases that a customer only claim a issue but do not provide us any proof ( at least a full screenshot of the error ), it’s clear that we can’t help for such cases as we are a reseller and we should provide the supplier proof not only claim ! everyone can claim especially when it’s a digital product, We appreciate for understanding.

After receiving your ticket we’ll reach to you and request you to send us required screenshots/proofs/information we need for investigating your case ( all days of the week ). 

In case the customer doesn’t provide us all required and requested proofs, we are free to take any decision ( to refund it / to replace it with a new key or deny it at all or etc ) for the cd key/keys the customer reported us a problem regarding it/them. So, we highly recommend to be patient and follow our support guides to the final stage and not leave the procedure at the first contact or in the middle of the investigation procedure by us.

Pls take this into consider, investigation process approximately will take ~ 2 up to 5 working days ( monday to friday ) [ or less ] to be done as we need to wait for supplier decision to accept the dispute or not accept it. so if you can’t wait for such cases, pls don’t buy any product.

It’s good to know that in cases the customer provided us required and valid proofs, the supplier accepted the dispute and replaced with a new cd key, but there is no guarantee in future because it depends on each order and supplier decision not our decision. 

Be confident we as 1stpal.com don’t use the cd key or sell it to multiple persons, they are all provided by suppliers. 

Pls, Follow following steps:

Good news :

4% ( of the order price ) discount code [ Expiration : 30 days ]  + A new Cd key

  • 1

    Login

    Login to your account at 1stpal.com

  • 2

    Send a ticket

    select “CD keys issue” in Department Field

  • 3

    Investigation

    we need approximately 4 working days (maybe less)

  • 4

    A small gift!

    if our supplier accept the dispute, then we’ll send you discount code ( 4% of the order price ) +  sending you a new cd key.

 

Once the customer makes payment and getting confirmed on payment gateway, the CD key will be sent to the account registered E-mail ( in some cases you can also view the cd key in your account dashboard too ) based on estimated delivery time written on product page. it could take up to 15-30 minutes. Please check your SPAM folder too.

But there is a possibility to be a delay, pls take this into consider, if your condition is urgent, please send us a message on support chat before any payment.

In case of delays [ if it’s not announced on website, top/bottom website notification bar or a notice at checkout page ], more than 2 hour after confirmed and completed payments, we update the customer wallet credit $1 | account wallet credit  | ( or sending $1 discount code to the customer ) as an apology from our side, please take this into consider that they will be expired after 7 days if you don’t use it ] 

There is a possibility when you order a product, you receive an email from us stating the bought product is “Out of Stock”, then there are 2 option available, updating your 1stpal.com account credit ( so you can buy other products ) or issuing refund for the order ( pls be noticed, in such cases we pay the fee for the refund transaction but it doesn’t cover the fee you paid at checkout, only the product price included )

 [ For all refund cases ]

In case of any refund, we only issue the refund according to the product price ( shown on each product page ) [ not include the payment gateway fee you paid at checkout or any other fee ] to you according to the currency and payment method which is available to us ( Webmoney/Payeer/Btc and … ), not in the payment gateway currency you used for the order, also it’s possible to top up your 1stpal.com account wallet credit in some cases.

So if you use any particular method such as bitcoin pls take this into consider, 1stpal.com main currency is $ not btc.

Disclaimer:

For orders that we need to issue a refund ( such as: out of stock, being canceled from our side due to different probable issues and etc ) We take one of the following decisions without any further notice :

1- Issuing refund to your wallet address ( if we have your wallet address which we can issue refund to ) after deducing all fees 

2-  Issuing refund to your email address after deducing all fees (  Via Freewallet website and you need to check your email for further instruction about how to receive the fund, then there is no responsibility to us regarding the refund issued, so if you need to receive it directly to your wallet, Please contact and provide us you wallet address before the deadline [ 72 hours after our first contact to you ] )

3- Sending the cd key to your email ( you ordered )

Only for orders that the cd key is not sent to your email and it’s not processed completely from our side, you can request a refund and cancel the order by sending a message on website Live Chat platform or by sending a ticket here.

Please take this into consider, for such cases the payment gateway fee + refund transaction fee + $1 [ as refund penalty ] will be deducted from your order total price.

Sure,  but you should get us informed about such cases by sending a ticket or a message on website support chat, otherwise there is no responsibility to us and you acknowledge that you paid it ( the overpaid amount ) at your consent.

We’ll issue a refund for the overpaid amount of any order, If the user filled the appropriate field at checkout page “ Crypto Wallet address for probable refunded orders  ” with a clear and valid address to us.

if there is no such info with your order, The customer should request a refund for the overpaid amount  by sending a message on our website Chat support or by sending a ticket here. including your address to receive the refund.

for overpaid orders, If we don’t receive any message after 72 hours ( for cases we don’t have any valid/confirmed address for orders paid with cryptos ), we’ll issue the refund ( Overpaid amount after deducting all fess ) to your email using Freewallet website and you need to check your email for further instruction about how to receive the fund, then there is no responsibility to us regarding overpaid amount, so if you need to receive it directly to your wallet, Please contact and provide us before the deadline. 

But, as there is no need / reason to overpay any order and it causes manual processing, you can easily copy/paste the order total price when you are paying, so for preventing such cases the payment gateway fee + refund transaction fee + $1 [ as refund penalty ] will be deducted from your order total price.

  • For cases that the transaction fee is higher than the overpaid amount, it’s only possible to us to send a discount code for your next order. The discount code will be expired after 30 days.

So, the best solution is :

PLEASE DO NOT OVERPAY/UNDERPAY ANY ORDER ! 

The customer should get us informed about such cases by sending a ticket or a message on website support chat, otherwise there is no responsibility to us and you acknowledge that you paid it ( the underpaid order amount ) at your consent.

For such cases, we reserve the right to cancel and refund the order after deducting all fees OR to send the cd key after receiving the difference amount.

In case of refund, we’ll issue the refund to the written address by customer on checkout page If the user filled the appropriate field at checkout page “ Crypto Wallet address for probable refunded orders  ” with a clear and valid address to us.

if there is no such info with your order, The customer should request a refund for the underpaid order amount  by sending a message on our website Chat support or by sending a ticket here. including your address to receive the refund.

If we don’t receive any message after 72 hours ( for cases we don’t have any valid/confirmed address for orders paid with cryptos ), we’ll issue the refund ( the order total price after deducting all fess ) to your email using Freewallet website and you need to check your email for further instruction about how to receive the fund, then there is no responsibility to us regarding overpaid amount, so if you need to receive it directly to your wallet, Please contact and provide us before the deadline. 

But, as there is no need / reason to underpay any order and it causes manual processing, you can easily copy/paste the order total price when you are paying, so for preventing such cases the payment gateway fee + refund transaction fee + $1 [ as refund penalty ] will be deducted from your order total price.

  • For cases that the transaction fee is higher than the refund amount, it’s only possible to us to send a discount code for your next order. The discount code will be expired after 30 days.

So, the best solution is :

PLEASE DO NOT OVERPAY/UNDERPAY ANY ORDER ! 

Last Update: April. 2022              

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