1stpal.com Refund Policy Terms and Conditions

 

What should i do if i receive an used/invalid cd key ?

Because of buying cd keys from our suppliers, there is a risk of receiving an used/invalid cd key ( we didn’t have any disputes from customers for Games and Gift cards so far ) like other cd key retailers that this risk exists too. After receiving your ticket we’ll reply you and request you to send us required screenshots and information we need for investigating your case ( all days of the week ). 

In case the customer doesn’t provide us all required and requested proofs, we are free to take any decision ( to refund it / to replace it with a new key or deny it at all or etc ) for the cd key/keys the customer reported us a problem regarding it/them. So, we highly recommend to be patient and follow our support guides to the final stage and not leave the procedure at the first contact or in the middle of the investigation procedure by us.

Pls take this into consider, investigation process approximately will take ~ 2 up to 5 working days ( monday to friday ) [ or less ] to be done as we need to wait for supplier decision to accept the dispute or not accept it. so if you can’t wait for such cases, pls don’t buy any product.

[ it’s good to know that in cases the customer provided us required and valid proofs, the supplier accepted the dispute and replaced with a new cd key, but there is no guarantee in future because it depends on each order and supplier decision not our decision. ]

Be confident we as 1stpal.com don’t use the cd key or sell it to multiple persons, they are all provided by suppliers. 

Pls, Follow following steps:

Good news :

4% ( of the order price ) discount code [ Expiration : 30 days ]  + A new Cd key

  • 1

    Login

    Login to your account at 1stpal.com

  • 2

    Send a ticket

    select “CD keys issue” in Department Field

  • 3

    Investigation

    we need approximately 4 working days (maybe less)

  • 4

    A small gift!

    if our supplier accept the dispute, then we’ll send you discount code ( 4% of the order price ) +  sending you a new cd key.

 
Disclaimer:
For issuing the refund ( For all refund cases including the cases you request a refund before receiving the cd key of your order  )  we need your wallet address, if we don’t receive any reply from you after we contact you about your wallet address, after 3 days, it means you are agree to receive a cd key of what you ordered. So, we will send the cd key and so it’s not possible to issue a refund anymore. Please contact us before the deadline.

Once the customer makes payment. the CD key will be sent to the account registered E-mail. it could take up to 15-30 mins. Pls check your spam folder too.

But there is a possibility to be a delay, pls take this into consider, if your condition is urgent, please send us a message on support chat before any payment.

In case of delays [ if it’s not announced on website, top/bottom website notification bar or a notice at checkout page ], more than 2 hour after confirmed and completed payments, we send a $1 discount code to the customer [ it will be expired after 7 days if you don’t use it ] as an apology.

There is a possibility when you order a product, you receive an email from us stating the bought product is “Out of Stock”, then there are 2 option available, updating your 1stpal.com account credit ( so you can buy other products ) or issuing refund for the order ( pls be noticed, in such cases we pay the fee for the refund transaction but it doesn’t cover the fee you paid at checkout, only the product price included )

In case of any refund, we only issue the refund according to the product price ( shown on each product page ) [ not include the payment gateway fee you paid at checkout or any other fee ] to you according to the currency and payment method which is available to us ( Webmoney/Payeer/Btc and … ), not in the payment gateway currency you used for the order, also it’s possible to top up your 1stpal.com account wallet credit in some cases.

So if you use any particular method such as bitcoin pls take this into consider, 1stpal.com main currency is $ not btc.

 

Disclaimer:

For issuing the refund we need your wallet address, if we don’t receive any reply from you after contacting you about your wallet address after 3 days, it means you are agree to receive the cd key you ordered. So, we will send the cd key and so it’s not possible to issue a refund anymore. Please contact us before the deadline.

Only for orders that the cd key is not sent to your email, you can request a refund and cancel the order by sending a message on website Live Chat platform or by sending a ticket here.

Please take this into consider, for such cases the payment gateway fee + refund transaction fee + $0.5 [ as refund penalty ] will be deducted from your order total price.

Sure, We’ll issue a refund for the overpaid amount of any order.

If the user filled the appropriate field at checkout page “ Crypto Wallet address for probable refunded orders  ” with a clear and valid address to us, if not you should request a refund for the overpaid amount  by sending a message on website Live Chat platform or by sending a ticket here. including your address to receive the refund.

If we don’t receive any message within 30 days ( for cases we don’t have any valid/confirmed address for orders paid with cryptos ), we’ll issue the refund to your email using Freewallet website and you need to check your email for further instruction about how to receive the fund.

But, as there is no need to overpay any order and you can easily copy/paste the order total price when you are paying, for such cases the payment gateway fee + refund transaction fee + $0.5 [ as refund penalty ] will be deducted from your order total price.

  • For cases that the transaction fee is higher than the overpaid amount, it’s only possible to send a discount code for your next order. The discount code will be expired after 60 days.

So, the best solution is :

PLEASE DO NOT OVERPAY ANY ORDER ! 

Updated : Oct. 2021              

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