As soon as the product is sent to your email or is added to your account dashboard, then it's not possible to return/exchange it and receive a refund, Please check the product info, region and etc carefully before purchase.

All prodcuts sold at 1stpal.com are digitall products as a text cd key or as a an image containing the cd key and could be only sold to each customer once.

You can only cancel your order before the mentioned step while your order is still at " Processing " status by sending a ticket here using the same account you created the order.

Refunds for orders with card payments will be requested from payment gateway provider within 24-72 working hours after receiving your ticket. then it depends on banking system which is different by each bank to be received by you in your card which could take more days this process to be completed,  so we kindly ask you to be patient ... thanks for your understanding and cooperation.

For other payment methods such as : " crypto, webmoney, payeer and perfect money "  will be issued within next 24 hour after receiving your ticket.

1stpal.com Refund Policy Terms and Conditions

What should i do if i receive an used/invalid cd key ?

All cd keys are bought from wholesale distributors and we have a clear refund policy if you face activation problems but it’s required to follow the procedure to the final stage.

From our side all cases that customers provided us all required proofs we issued a full refund or replaced cd key. Please inform us regarding such issues by sending a ticket here. 

But there were cases that a customer only claim a issue but do not provide us any proof ( at least a full screenshot of the error ), it’s clear that we can’t help for such cases as we are a reseller and we should provide the supplier proof not only claim ! everyone can claim especially when it’s a digital product, We appreciate for understanding.

>>> [ DISCLAIMER ] <<< Any issue of sold cd keys should be reported by customer ( including all proofs requested from 1stpal.com support side ) to us via ticket section within 7 days ( for Microsoft " Activate by Phone " keys : 48 hours [ Also for sending us the " Installation ID " to get " Confirmation ID " from us ] | For other Microsoft keys : 5 days ) after the purchase date ( for Windows and Office cd keys, the maximum allowed time is " 3 days " ), after that there is no responsibility to us regarding sold cd keys.

After receiving your ticket we’ll reach to you and request you to send us required screenshots/proofs/information we need for investigating your case ( all days of the week ). 

In case the customer doesn't provide us all required and requested proofs, we are free to take any decision ( to refund it / to replace it with a new key or deny it at all or etc ) for the cd key/keys the customer reported us a problem regarding it/them. So, we highly recommend to be patient and follow our support guides to the final stage and not leave the procedure at the first contact or in the middle of the investigation procedure by us.

Please take this into consider, investigation process approximately will take ~ 2 up to 7 working days ( monday to friday ) [ or less ] to be done as we need to wait for supplier decision to accept the dispute or not accept it. If the supplier doesn't accept the reported issue, unfortunately we can't issue any refund / replaced cd key for the order as we are only a reseller not the supplier and don't have any access to check date of activation but we try to provide the best possible stock. so if you can't wait for such cases or you think that this procedure is not OK, please don't buy any product.

It's good to know that in cases the customer provided us required and valid proofs, the supplier accepted the dispute and replaced with a new cd key, but there is no guarantee in future because it depends on each order and supplier decision not our decision. 

Be confident we as 1stpal.com don't use any cd key before sending to the customer ! and we don't sell it to multiple customers ! They are all provided by different suppliers and we try our hard to provide the best quality products. 

Pls, Follow following steps:

1- Login to your account at 1stpal.com

2- Send a ticket and select "key issue" option.

3- Usually 2-7 working days ( maybe less as it varies based on each key and each supplier ) is required to receive the final decision taken by each supplier based on the investigations done, they may ask for more info such as confirmation of the official support of the key provider for the date of activation/etc from the customer during this period, so it may be extended more.  

4- If the supplier accept the reported issue, then based on each case and our decision, a new key will be delivered / a refund will be issued for the order.

No, it's not instant ! Once the customer makes the payment and it gets confirmed on the payment gateway,  then you can view the cd key in your account dashboard based on estimated delivery time written on the product page.

It usually could take up to 15-30 minutes in our working hours. You'll receive an email once your order is completed, Please check your SPAM folder too.

Please take this into consider that there is a possibility to be a delay. So, If your condition is urgent, please send us a message on support chat or via ticket section before any payment for more info.

There is a possibility when you order a product, you receive an email from us stating the bought product is "Out of Stock", then there are 2 option available, updating your 1stpal.com account credit ( so you can buy other products ) or issuing refund for the order ( pls be noticed, in such cases we pay the fee for the refund transaction but it doesn't cover the fee you paid at checkout, only the product price included )

 [ For all refund cases ]

Disclaimer:

Please take this into consider that all refunds exclude " Payment gateway Fees ", to include it, you need to use only the following payment method on checkout page ( Please take this into consider that for refunds requested by the customer side, Transaction Fee will be deducted ) :

>>> " Crypto Payment Gateway 1 "

For orders that we need to issue a refund ( such as: out of stock, being canceled from our side due to different probable issues ) We reserve the right to take one of the following decisions without any further notice ( For Crypto payments, we'll refund your crypto payment we've received Excluding all fees such as Payment Gateway fees, Transaction fees the customer pays, so it's possible to be changes in value due to cryptos price volatility ) :

1- Refund to your wallet address ( For Crypto payments >>> If you filled the " Refund " field on checkout page with valid addresses [ ONLY mentioned Cryptos in Refund Field ] after deducing all fees.

2- Refund to the same wallet address that the payment of the order has been sent from.

[ In case the customer doesn't respond to to our created tickets/emails via ticket section within MAX 48 hours since our first contact to you regarding the refund ].

3- Sendding the cd key of the order ( you can view it from your account dashboard or other availalble ways ) 

DISCLAIMER:  In case the customer doesn't respond to to our created tickets/emails via ticket section within MAX 48 hours since our first contact to you regarding the refund, it means the customer accept to receive similar products ( for example: Windows 10 PRO OEM instead of Windows 10 PRO Retail / other versions/editions etc or FC 25 Key EU instead of FC 25 Key Global / other regions if the order product is not available for the delivery ) so please contact us via website ticket section before the deadline as there will no responsibility for us after the delivery and no return/exchange/refund is possible anymore. 

[ In case the customer doesn't respond to to our created tickets/emails via ticket section within MAX 48 hours since our first contact to you regarding the refund ].

4- Refund to your 1stpal.com accont wallet 

Bitcoin Payments Refund NOTICE :

Due to high fees, we'll only issue refunds to Bitcoin Lightning Network addresses.

If requested by the customer, we can issue to Bitcoin main netwrok ( regular bitcoin addresses ) but [ ~3% of the payment + Bitcoin Trasnsaction fee ] will be deducted.

Please accept our apologies for such issues if you have faced ! We're really sorry for that, please send us a ticket and it will be fixed manually in our working hours.

[ DISCLAIMER ] You need to send us a ticket within 24 hours once the payment is done regarding such issues ( including the transaction hash for crypto payments ) to prevent your payment loss, otherwise you acknowledge that you have paid the payment without the need of receiving the order.

Only for orders that the cd key is not sent to your email and it's not processed completely from our side, you can request a refund and cancel the order by sending a message on website Live Chat platform or by sending a ticket here.

Please take this into consider, for such cases the payment gateway fee + refund transaction fee + $1 [ as refund penalty ] will be deducted from your order total price.

Sure,  but you should get us informed about any underpaid/overpaid payment by sending a ticket or a message on website support chat ( as there is a clear notice on checkout page to " NOT UNDERPAY / OVERPAY ANY ORDER ! " ) otherwise there is no responsibility to us and you acknowledge that you paid the payment at your consent and without sending a message from your side to us manually via website ticket section, no refund will be issued, also it may cause your payment to be not considered as a valid payment for the order, so your order status will not be updated and your order will not be processed too, so you must send us a ticket in such cases to prevent the payment loss.

For cases the customer request for a refund for the overpaid/underpaid amount:

1- We'll issue a refund for the overpaid amount of the order, If the refund field has been filled at checkout page " Crypto Wallet address for probable refunded orders  " by the customer with a clear and valid address.

2- if there is no such info with your order, The customer should request a refund for the overpaid amount  by sending a message on our website Chat support or by sending a ticket here. including your address to receive the refund.

But, as there is no need / reason to underpay/overpay any order and it causes manual processing, you can easily copy/paste the order total price when you are paying, so for preventing such cases the payment gateway fee + refund transaction fee + $2 [ as refund penalty ] will be deducted from your order total price.

• For cases that the transaction fee is higher than the overpaid amount, it's only possible to us to send a discount code for your next order. The discount code will be expired after 30 days.

So, the best solution is :

PLEASE, DO NOT OVERPAY/UNDERPAY ANY ORDER !