1stpal.com Refund Policy:


What should i do if i receive an used/invalid cd key ?

Because of buying cd keys from our suppliers, there is a risk of receiving an used/invalid cd key ( we didn’t have any disputes from customers for Games and Gift cards so far ) like other cd key retailers that this risk exists too. After receiving your ticket we’ll reply you and request you to send us screenshots and information we need for investigating your case ( all days of the week ).

Pls take this into consider, investigation process approximately will take up to 4 working days ( monday to friday ) [ or less ] to be done as we need to wait for supplier decision to accept the dispute or not accept it. so if you can’t wait for such cases, pls don’t buy any product.

[ it’s good to know that in cases the customer provided us enough info, the supplier accepted the dispute and replaced with a new cd key, but there is no guarantee in future because it depends on each order and supplier decision not our decision. ]

Be confident we as 1stpal.com don’t use the cd key or sell it to multiple persons, they are all provided by suppliers. 

Pls, Follow following steps:

Good news :

4% Cashback ( 1stpal.com wallet credit [ Expiration : 30days ] ) + A new Cd key

  • 1


    Login to your account at 1stpal.com

  • 2

    Send a ticket

    select “CD keys issue” in Department Field

  • 3


    we need approximately 4 working days (maybe less)

  • 4

    A small gift!

    if our supplier accept the dispute, then we’ll update your 1stpal.com wallet 4% of the bought item price +  sending you a new cd key.

Once the customer makes payment. the CD key will be sent to the account registered E-mail. it could take up to 15-30 mins. Pls check your spam folder too.

But there is a chance to be a delay, pls take this into consider, if your condition is urgent, pls send us a messag on live chat before completing your order.

In case of delays [ if it’s not announced on website, top website header bar ], more than 1 hour after confirmed payments, customer account wallet credit will be topped up $1 [ it will be expired after 30 days if you don’t use it ] as an apology and to prove our firm policy to send Cd Keys instantly.

1stpal.com cares about customers rights.

In case of any refund, we only issue the refund according to the product price ( shown on each product page ) [ not include the payment gateway fee you paid at checkout or any other fee ] to you according to the currency and payment method which is available to us ( Webmoney/Payeer/Btc and … ), not in the payment gateway currency you used for the order, also it’s possible to top up your 1stpal.com account wallet credit in some cases.

So if you use any particular method such as bitcoin pls take this into consider, 1stpal.com main currency is $ not btc.

Updated : Apr. 2021               

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