1stpal.com Refund Policy:


What should i do if i receive an used/invalid cd key ?

Because of buying huge amount of cd keys from our safe and legal suppliers, there is a small chance (0.01%) of receiving an used/invalid cd key like other cd key retailers that this risk exists too. After receiving your ticket we’ll reply you and request you to send us screenshots and information we need for investigating your case ( all days of the week ), after receiving mentioned documents from your side, we need the maximum of 4 working days _ ( Monday to Friday ) (maybe less) for contacting our supplier and getting the final result about your case.

Pls, Follow following steps:

Good news :

4% Cashback ( wallet credit at 1stpal.com) + A new Cd key

  • 1


    Login to your account at 1stpal.com

  • 2

    Send a ticket

    select “CD keys issue” in Department Field

  • 3


    we need the maximum of 4 working days (maybe less)

  • 4

    A small gift!

    If the problem was from our side, then we’ll update your wallet 4% of the bought item price +  sending you a new cd key.

Once the customer makes payment. the CD key will be sent to the account registered E-mail.

In case of delay ( if the delay is not annouced ) more than 1 hour after confirmed payments, customer account wallet credit will be topped up $1 as an apology and to prove our firm policy to send Cd Keys instantly.

1stpal.com cares about customers rights.

We only issue refund to you in currencies we support, not in the payment gateway currency you used for the order, also it’s possible to top up your 1stpal.com account wallet credit.

Last Update: June 2020