FAQ

All cd keys will be bought from wholesale distributors and because of buying huge amounts of cd keys, prices are cheaper than steam and other stores.you can find more in following pages:

Once the customer makes payment. the CD key will be sent to the account registered E-mail. it could take up to 10 mins. Pls check your spam folder too.

But there is a possibility to be a delay, pls take this into consider, if your condition is urgent, pls send us a messag on live chat before completing your order.

In case of delays [ if it’s not announced on website, top website header bar ], more than 1 hour after confirmed payments, customer account wallet credit will be topped up $1 as an apology from our side.

There is a possibility when you order a product, you receive an email from us stating the bought product is “Out of Stock”, then there are 2 option available, updating your 1stpal.com account credit ( so you can buy other products ) or issuing refund for the order ( pls be noticed, in such cases we pay the fee for the refund transaction but it doesn’t cover the fee you paid at checkout, only the product price included )

You’ll receive the bought items in your Email which you’ve provided in sign up form.

We currently support various payment methods such as Santander Rio Argentina,  Neosurf, Onecard, Dotpay, Banco do Brasil, Webmoney, QIWI, Banco Itaú and Bitcoin ( BTC ) and etc at 1stpal.com

For the full list pls take a look at checkout page.

You can use the button on bitcoin payment gateway page to open the transaction using your wallet, or you can fill the required info for sending the amount to the btc address provided at checkout page.

Pls take into consider not to overpaid any order as the transaction fee will be deducted from the totall amount you overpaid to us in any refund.

We think that you know the answer, the answer is clearly “No”, it’s not legal and we reserve the right to block all illegal actions. Also your order will be processed manually and will be investigated by our agents on one by one basis. You can read more here:

We only sell digital version of PC games.

You can read more on “Refund Policy” page, pls click here .

You can contact us by sending a message on Live Chat platform or by sending a ticket .

Please do not send queries more than once as it will result in a delay to our response.

Last Update:  Dec 2020

Your Opinion matters to us