FAQ

All cd keys are bought from wholesale distributors and we have a clear refund policy if you face activation problems but it’s required to follow the procedure to the final stage.

So far, it was rare to receive a report about activation issues for games and gift cards and all of them were resolved with a new replace cd key.

Most reported issues were for Windows 10 Cd Keys, from our side all cases that customers provided us all required proofs we issued a full refund or replaced cd key. Please read more about our refund policy procedure here and inform us regarding such issues by sending a ticket here. 

But there were cases that a customer only claim a issue but do not provide us any proof ( at least a full screenshot of the error ), it’s clear that we can’t help for such cases as we are a reseller and we should provide the supplier proof not only claim ! everyone can claim especially when it’s a digital product.

We appreciate for understanding.

Please read more on following pages:

• Refund Policy
  
• Term of use
• Privacy Policy
• Discount Rocket
• Giveaways

If there is no announced delay as a notice on website. Once the customer makes payment, the CD key will be sent to the account registered E-mail after being processed, Pls check your spam folder too.

Regular processing time : within next 15 min ( may expand up to 30 min )

Notice : If there is a ” Email Delivery Delay ” notice on checkout page, then it may expand up to ~ 12 hours. Please accept our apologies for any inconvenience this make.

So, there is a possibility to be a delay in delivery of orders emails, please take this into consider, if your condition is urgent, pls send us a messag on live chat before completing your order.

In case of delays [ if it’s not announced on website, top/bottom website notification bar or a notice at checkout page ], more than 2 hour after confirmed and completed payments, we update the customer wallet credit $1 | account wallet credit  | ( or sending $1 discount code to the customer ) as an apology from our side, please take this into consider that they will be expired after 7 days if you don’t use it ] 

There is a possibility when you order a product, you receive an email from us stating the bought product is “Out of Stock”, then there are 2 option available, updating your 1stpal.com account credit ( so you can buy other products ) or issuing refund for the order ( pls be noticed, in such cases we pay the fee for the refund transaction but it doesn’t cover the fee you paid at checkout, only the product price included )

For following cases, you need to send us a ticket or message on chat support : ( or wait more to receive our next email )

1- You have not received the cd key yet but your payment and also order status have been completed more than ~ 30 minutes

2- Your order is on ” Processing ” ( more than 30 minutes ) or ” On Hold ” status.

3- Your order is still on ” Pending Payment ” status or have been changed to ” Canceled ” status ( more than 5 minutes after confimed payment ) especially on ” nowpayments ” and ” Perfect Money ” payment gateways.

4- You face cd key activation problem. ( please check product info page especially the region first ! ) 

Please Send a ticket … Click here

 Creating multiple/different accounts is strictly prohibited and will result in ban !

Refund is issued within 10 days only in the currency and payment method which is possible to us, not the payment method the customer used at checkout. Also $2 fee ( at least as a penalty ) + Payment gateway fee + Payment Transaction fee will be deducted.  

So the best decision is not to do so !

You’ll receive the bought items in your Email [ Please check Spam folder too ] which you’ve used at checkout page.

For some of orders you can access the cd key via ” My account ” dashboard here too. ( click on ” View ” button on ” Action ” column.

If you have not received / can’t find the cd key / order email if the order is marked  as ” completed ” or other order status such as processing / On-Hold and etc more than 30 min, Please contact us by sending a ticket here or by sending a message on website support chat. 

For the full list of payment methods available to buy Gift cards and games keys, please take a look at checkout page.

Generally, we support webmoney, Payeer, Crypto, Perfect Money and Visa/Master card payments.

Please read more on “Refund Policy” page,  click here .

[ DISCLAIMER ] : Any issue of sold cd keys should be reported including proofs by customer to us using ticket section within 1 week after purchase date, after that there is no responsibility to us regarding sold cd keys.

You can by Games Cd Keys including ARS Steam Gift Cards ( Also USD TRY Euro Steam Wallet Cards )

Gift Cards including : Razer Gold Gift Card , Valorant Gift Cards PSN Cards,  Amazon Gift Card, Walmart Gift Card, CVS pharmacy Gift Card

Softwares including Windows 10 PRO OEM product key and Windows 11 Professional Cd Keys and other version such as windows 8.1, Office 2019 Pro Plus Cd Key, Office 2016 Pro Plus product key, Eset Nod32 Antivirus key and more at 1stpal.com

You can Pay the order invoice for Games and Gift Cards easily using Bitcoin BTC LTC BCH Dogecoin Dash TRX Tron Polygon Avax Polkadot Shiba Solana Terra Luna Chainlink Neo Matic Cardano Vechain Monero Zcash Crypto Webmoney Payeer Perfect Money XRP BNB and other crypto currencies.

We think that you know the answer, the answer is clearly “No”, it’s not legal and we reserve the right to block all illegal actions. Also your order will be processed manually and will be investigated by our agents on one by one basis. You can read more here:

• TERMS OF USE

Not at all ! We sell Only digital version of cd keys [ as a Text or screenshot ].

You can contact us by sending a message on ” support Chat ” or by sending a ticket .

Please do not send queries more than once as it will result in a delay to our response.