FAQ

All cd keys will be bought from wholesale legal distributors and because of buying huge amounts of cd keys, prices are cheaper than steam and other stores.you can find more in following pages:

Once the customer makes payment. the CD key will be sent to the account registered E-mail.

In case of delay ( sending the bought Cd Key to the customer) more than 1 hour after confirmed payments, customer account wallet credit will be topped up $1 as an apology and to prove our firm policy to send Cd Keys instantly.

1stpal.com cares about customers rights.

You’ll receive the bought items in your Email which you’ve provided in sign up form.

We currently support Bitcoin, Altcoins, Visa/Master cards, Perfect Money, Payeer and Sofort Banking and other local payment methods.

Steam Game Keys

 

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Select POLi

Shopper chooses POLi from list of payment methods.

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Select bank

Shoppers select their bank in the POLi environment.

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Enter bank details

Shoppers login with their online banking credentials.

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Select bank account

Shopper selects the bank account to be used for the transaction.

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Confirm payment

Shopper confirms the payment (can be skipped).

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Confirmation page

Shopper reaches the confirmation

Source: Adyen

   

We recommend gamers to complete their orders using bitcoin but if you still prefer using Visa/Master cards, you need to complete account verification before placing order for preventing fraud actions.

After completing following steps, Visa/Master card payment method will be accessible through checkout page.

it’s part of  our security measures for new customers, after completing the one-time successful verification process, you are able to use Visa/Master card to complete your orders without any limitation.

It is good to mention again that You can buy Games using “Bitcoin” or other payment methods except Visa/Master card without any limitation.

We think that you know the answer, the answer is clearly “No”, it’s not legal and we reserve the right to block all illegal actions. Also your order will be processed manually and will be investigated by our agents on one by one basis. You can read more here:

We only sell digital version of PC games.

You can read more on “Refund Policy” page, pls click here .

if a full refund is issued, you will receive a full refund ( if you use crypto payment method, you will receive the refund in USD based on the rate of the crypto used at the time of receiving your reply and confirming the refund ) in your provided address in ticket section.

So, we kindly ask you to reply to the proper email as soon as possible becuase of high volatility of cryptos. 

We do our best to reply to your queries within approximately 30 minutes. but in rare cases it can take up to 3 hours to get a response, but it’s rare. Tickets created or is in “waiting to customer reply” status from 11 PM to 6 AM GMT will be answered after 6 AM.

 Please use the following ways: Contact Us , by sending a ticket or contacting our agents via Live chat

Please do not send queries more than once as it will result in a delay to our response.

Last Update: 11/29/2018

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