All sales are Final

[ No support/refund/replace policy ] ( High Risk – We do not recommend this offer at all )

In case of any activation issue we need you to follow our Refund Policy procedure to provide us mentioned required and requested proof, [ click here to know more about the procedure ]
Claims are not accepted, proofs are required.

Notice :
The customer can’t decide to receive a new cd key or receiving a refund | 1stpal.com will decide and provide one of the solution. If you want to take the decision, you need to order VIP support offer.

Disclaimer :
If you don’t want to provide any proof In case of any activation issue and still want FULL PROTECTION, Please select ” + 1stpal.com Shield [ Full Protection _ Activation only on Skype ] ” offer, No proof is required as activation process will be done LIVE by yourself  and we only check the process on Skype.

For cases the customer send us all required and requested proofs ( 3 proofs – Full window screenshots not cropped [ read more here ] ) the customer can decide to receive a replaced cd key or receiving a refund.

in case the customer select the refund :

1- %50 of the order price will be refunded within 24 hours to the customer

2- The remained %50 amount, it will be refunded after receiving the final decision taken by our suppliers. ( you’ll need to wait up to 4 working days [ maybe less ] )

In case the customer select the replaced cd key:

A new cd key will be sent within 30 mins up to 3 hours.

( if there is a problem with the new cd key, the procedure is the same and should be followed by the customer to provide us all required and requested proofs for the new cd key )

Notice :

If the cd key is not activated on your device, it’s mandatory to contact and ask Microsoft support to send the full conversation to your email ( it’s good to take a full window screenshots from parts of conversation that you send the cd key to the support and parts the support confirms the problem ) then you need to send it to us as proof. 

Activation process on Skype using desktop screen share [ Full Refund / Replace within 1~3 hr in case of any activation problem ]

The customer needs to write his/her skype account address at checkout page, then we will contact the customer for activation.

At this stage, the customer should share his/her full desktop window to us without any stop till after activation process being completed. The cd key will be sent online during the contact to the customer for activation.

Disclaimer : There is no refund if you order this offer but refuse to contact over skype. Your order will be changed to ” Vip support ” without any refund for the overpaid amount.

Disclaimer : if the customer don’t respond to our messages about skype contact ( or refuse to do ! ), after 72 hr, the order will be changed to ” VIP support ” offer automatically without any further notices and the cd key will be sent to the customer email used at checkout. No refund will be issued for the overpaid amount.